FAQ

The honest answers, before you ask.

What you own, how you’d leave, what’s included each month, and how payments work — in plain language, with nothing buried in the fine print.

Do I really own my site?

Yes. Your site, your content and your customer list are yours, and you own every account behind them. When you run it yourself, you get your own sign-in to manage it all. It's yours to keep.

Can I export my data?

Anytime — and always if you leave. You get your content, your media library and your customer list in plain, standard formats, plus the site files on request, delivered within 7 days.

Am I locked in?

No. Cancel any month — no notice games, no early-termination fees, ever. And you’re covered by the Follow-Through Guarantee: if we don’t deliver the live, working site we agreed on, by the date we agreed on, you pay nothing — setup included. You walk with everything that’s yours, exportable whenever you want.

What is included every month, and what costs extra?

Included: hosting, security, daily backups, monitoring to make sure your site stays up, and ongoing updates. Extra: content or feature work beyond your plan — if you run it yourself, those requests start at $200/hour; if we run it together or for you, your plan includes a monthly bank of our hours.

How is this different from Squarespace or Wix?

Short version: they hand you the software and you do the work; we build the online side of your business, move your content over, and keep it running — and you can hand more of it to us whenever you want. See the full side-by-side on the Compare page.

My business is seasonal. Can I pause?

Yes — pause for up to six months with no re-setup fee. If you run it yourself, pausing is $50/month (your site switches to a "closed for the season" page); if we run it together or for you, it is $100/month (your site stays fully live and we just pause the active work).

How long does it take to launch?

Days, not months. We start from proven starting points and move up to 20 pages or products over for you.

Can I start by running it myself and get help later?

Yes. Start by running it yourself, then move to running it together with us, then to having us run it for you — as your business grows, same business online, no starting over.

Still have a question?

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